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Shipping, Returns & Cancellations

100% Money-Back Guarantee

DKF Solutions Group is confident that you will find the products offered in our store useful and cost-effective.  If you are unsatisfied with a product you have purchased, contact us at returns@dkfsolutions.com within 30 days.  Let us know how we did not meet your expectations and we will refund the cost of the product.  

Training Registration Cancellations

Due to the nature of scheduling in-person training courses we need to have an accurate headcount within 7 days of of the training date. For this reason we must enforce the following policy: 

Cancellations received up to 7 business days prior to the scheduled training are fully refundable. Cancellations 1-7 business days prior to class, and no-shows, are not refundable. Registrant substitutions may be made at any time. DKF Solutions Group reserves the right to cancel any scheduled training due to limited enrollment. In such an instance 100% of the enrollment fee will be refunded.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



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